Sustaining Continuous Innovation through Problem Solving

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This book demonstrates how Problem Solving and Process Management is at the heart of continuous business transformation. Logically organized in four parts, it introduces the reader to the domains of change and the process management body of knowledge (BOK) and gives detailed instruction on how to creatively re-engineer processes, sustain innovation and continually improve an enterprise through proven repetitive methods. And unlike any book on the subject it offers a practical step-by-step approach that includes the steps, the templates, and the metrics to keep it on track. 

• Features a tried and tested, practical 17-step how to Problem Solving and Process Management methodology that can be used in any business environment.
  
• Includes numerous figures and examples of charts and documents used at each step of the process.
  
• References standard forms, tools, and training materials in the Appendix.
  
• Addresses how to engage the people who are using, creating, and improving the management process.
  
• Explains the steps in creating a process management methodology and presents the process management body of knowledge without the fad or spin.
  
• Highlights the importance of good process management to corporate business transformation

 

 

Part I: Transform the Business The Shake Up

An Introduction to Business Transformation

• Putting Process Management and Problem Solving in a Business Transformation Context
• The Organizational Approach to Business Transformation
• The Business Transformation Methodology: The Domain of Change

Part II: Sustaining Innovation by Constantly Questioning

How to Analyze the Business Process Gain Control of the As, Is

 

• Establish the Team
• Research Customer Needs and Expectations
• Select the Issue
• Define/Design the Process
• Establish Standards and Design Measures
• Implement the Processes, Standards, Measures and Quality Systems
• Confirm the Process/Issue Focus
• Set the Improvement Objectives and Schedule

Part III: Continuous Improvement by Problem Solving

How to Improve the Business Processes: Re-engineering through Creativity

• Cause and Effect Analysis
• Gathering and Analyzing Root Cause Data
• Selecting the Root Cause to be Addressed
• Formulate Alternative Solutions
• Evaluate and Select the Best Solution
• Investigate and Validate the Solution
• Document Solutions
• Investigate and Validate the Solution
• Closing the Loop through Continuous Improvement

Part IV: Engaging People

• Managing Process Improvement Teams: Making it Work
• Fast Track Problem Solving
• Appendices